Unfortunately, we do not accept returns or refunds since all of our products are natural live cut florals. All sales are final and no refunds or store credit will be issued. All of our arrangements are handcrafted and made to order. Therefore, our products mayNOT be returned or exchanged unless it was damaged during transit. In the event of damage.Please contact customer service immediately within 24 hours via phone or email at email@example.com
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (firstname.lastname@example.org) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email email@example.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
If you would like to cancel an order, please contact us immediately to confirm whether the order has been processed. If the arrangement is determined to be completed, we will not be able to issue a full refund due to the fact that L'amour Roses has already incurred an expense to complete the arrangement and you agree that such amounts may be deducted from any payments previously made to L'amour Roses. Any changes to or cancellation of an order will require prior written approval via email and can only be authorized by a manager team member at L'amour Roses.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.